We want you to be informed at all times about the status of your order. If your package hasn't arrived yet, you can easily track its location:

• Package Tracking : Once your order has been shipped, you will receive a tracking number. With this number, you can check the status of your shipment on the official website of the selected shipping agency:

______A)MRW :

https://www.mrw.es/seguimiento/

You must go to the NON-SUBSCRIBERS section (at the bottom of the website) and copy the tracking number we provided you.

______B)POST OFFICE :

https://www.correos.es/es/es/herramientas/localizador/envios

You must directly copy the tracking number that we have provided you.

Delivery times STANDARD SHIPPING

• National Shipping: 2 to 4 business days.
• International shipping to Portugal : 2 to 4 business days.
• International Shipping (Rest of the world): 7 to 10 business days.

Delivery times EXPRESS SHIPPING

• National shipments: 24-48 hours.
• Shipping to Portugal : 24-48 hours

PREMIUM delivery times 12h

• Domestic Shipping: Delivery by 12 noon the next day.

*Pickup time for all orders is 1:00 PM. If picked up after that time, an additional day will be counted.

IF YOU WOULD RECEIVE IT by choosing the PREMIUM 12h rate , if you are from mainland Spain, and you place your order on Thursday before 1:00 p.m. (if you have requested it at a later time, we recommend calling the store to see what we can do)

PREMIUM RATE 12h

Delivery before noon the next day (2:00 p.m.).

• You have 14 calendar days from the date of receipt of the product until we receive it to declare your right of withdrawal. Once requested, the product must arrive within 7 calendar days. If it arrives after this time, we will not refund your money.

• Estimated response time for returns between 24-48 hours

Conditions:

1) Photo of the hang tag (MANDATORY REQUISITE) : To process your return, it's essential that you send us a clear photo of the product's hang tag. This ensures the item hasn't been used and complies with our return policies.

2) Deadline (Same policy as dresses, see dropdown 1)

In our showroom, we offer personalized and exclusive attention for each client . To ensure a unique and dedicated experience, all visits are by appointment . This allows us to give you the time and attention you deserve.

• Appointments required : All appointments are individual, allowing us to focus on your needs and provide you with personalized service.
• How to book your appointment? You can easily schedule your appointment through the following methods:

WhatsApp: 687 210 355

Instagram: @Dafontecollection

Email: hello@dafontecollection

Our team will be happy to coordinate the best time for your visit with you.

To learn more, click here: https://dafontecollection.com/pages/showroom-sevilla

We know that choosing the right size can sometimes be confusing.

To help you, we include detailed recommendations in the description of each product on how to guide you in choosing your size (based on our customers' own shopping experience).

If you want you can also click here to see the size chart

We ship worldwide. If you don't see your country listed when placing your order, please contact us at hello@dafontecollection.com so we can assist you and coordinate shipping.